Terms & Conditions

Effective Date: 28 September 2026
Last Updated: 28 September 2026

1. About SustaPlates

SustaPlates is a digital marketplace operated by SustaPlates Ltd, a private limited company incorporated in England and Wales.

Company number: 17165401
Registered office: 64 Rooley Lane, Bradford, BD5 8LX
Email: info@sustaplates.com
Website: https://sustaplates.com

SustaPlates provides a digital platform through which approved users may list, discover, sell, purchase or donate surplus food, groceries, prepared meals and other permitted products.

Unless expressly stated otherwise, SustaPlates operates as a marketplace and technology platform. It does not ordinarily manufacture, prepare, store, transport or physically handle food listed by users.

2. Acceptance of these Terms

By creating an account, accessing or using SustaPlates, you agree to these Terms & Conditions.

You also acknowledge that you have read the SustaPlates Privacy Policy.

If you do not agree to these Terms, you must not use the platform.

If you are using SustaPlates on behalf of a company, business, charity or other organisation, you confirm that you have authority to bind that organisation.

3. Eligibility

You must provide accurate information and must have legal capacity to enter into applicable contracts.

Seller and Charity accounts may be subject to identity, business, charity and other verification requirements.

SustaPlates may refuse or restrict access where verification requirements are not satisfied.

4. Your account

You are responsible for:

• keeping your account credentials secure;
• ensuring account information remains accurate;
• notifying SustaPlates of suspected unauthorised access;
• ensuring authorised representatives use organisational accounts appropriately.

You must not use another person's account without proper authority.

5. SustaPlates' marketplace role

SustaPlates provides the technology connecting marketplace participants.

Unless expressly stated otherwise:

• SustaPlates does not own products listed by Sellers;
• SustaPlates does not manufacture or prepare food;
• SustaPlates does not physically inspect every product;
• SustaPlates does not guarantee product quality, safety, freshness or suitability;
• SustaPlates does not normally take physical possession of products;
• SustaPlates does not ordinarily provide food transportation; and
• the underlying sale or donation is between the relevant participating parties.

Nothing in these Terms excludes any responsibility or liability that SustaPlates cannot lawfully exclude.

6. Listings

Sellers must ensure that every listing is accurate, lawful and not misleading.

Listings should contain sufficient information for a Buyer to understand the product, including where applicable:

• product description;
• quantity;
• price;
• condition;
• collection arrangements;
• relevant date information;
• allergen information;
• relevant storage requirements;
• restrictions or limitations.

SustaPlates may remove or restrict listings that breach these Terms or applicable law.

7. Food safety

Sellers remain responsible for complying with applicable food-safety law.

This includes, where applicable:

• food hygiene;
• safe preparation;
• storage;
• temperature control;
• traceability;
• allergen management;
• labelling;
• packaging;
• withdrawal and recall requirements.

Sellers must not list food that is unsafe or unlawful to sell or donate.

8. Allergens

Sellers must provide legally required allergen information.

Where food is supplied through distance selling, the Seller remains responsible for providing the required allergen information before the purchase is completed and at the point of delivery or collection where required by law.

9. Expiry and best-before information

Sellers must accurately state relevant date information.

Food subject to a use-by date must not be offered after the use-by date where doing so would breach applicable food-safety law.

Best-before information must not be misleading.

10. Transactions

The relevant Seller is ordinarily responsible for fulfilling a transaction involving its products.

SustaPlates may provide order confirmation, purchase summary, transaction reference, collection information and other marketplace notifications.

The exact point at which a contract between Buyer and Seller is formed may depend on the listing and transaction process.

11. Payments

Where SustaPlates processes subscriptions or other payments, it may use third-party payment providers such as Stripe.

SustaPlates does not store complete payment-card details when hosted Stripe Checkout is used.

Where a Buyer pays a Seller directly, SustaPlates does not ordinarily hold the Seller's transaction funds.

12. SustaPlates subscriptions

Subscription services are subject to the applicable plan, price and billing information displayed at the time of subscription.

Subscription fees, renewal, cancellation and refunds are subject to the applicable Subscription & Billing Terms.

13. Consumer rights

Nothing in these Terms removes or limits rights that consumers have under applicable law.

Where applicable, consumers may have statutory cancellation, refund, repair, replacement or other rights.

Food and other perishable products may be subject to statutory exceptions to cancellation rights.

14. Pickup and locations

SustaPlates may display a Seller's relevant store or collection address to a Buyer where necessary for an agreed transaction.

A Buyer's home postcode will not ordinarily be disclosed to Sellers.

Optional device geolocation may be used for nearby-search functionality where the user grants permission.

15. Prohibited activities

You must not:

• provide false or misleading information;
• upload fraudulent verification documents;
• list unsafe or prohibited products;
• impersonate another person or organisation;
• misuse another user's personal data;
• attempt unauthorised access;
• interfere with platform security;
• upload malware;
• circumvent security controls;
• manipulate listings or transactions fraudulently;
• use SustaPlates unlawfully.

16. Intellectual property

SustaPlates owns or licenses the software, platform design, branding and other SustaPlates intellectual property.

You retain ownership of content you upload.

You grant SustaPlates a non-exclusive licence to host, reproduce, display and process your content as reasonably necessary to provide, operate and secure the platform.

17. User content

You are responsible for ensuring that content you upload is lawful and that you have the necessary rights to use it.

SustaPlates may remove content that is unlawful, misleading, infringing, unsafe or contrary to these Terms.

18. Privacy

Personal information is processed in accordance with the SustaPlates Privacy Policy.

19. Suspension and termination

SustaPlates may suspend or restrict an account where reasonably necessary to:

• protect users;
• investigate suspected fraud;
• investigate food-safety concerns;
• investigate a Terms breach;
• comply with law;
• protect platform security.

SustaPlates may terminate an account where permitted by law and these Terms.

20. Account deletion

You may request deletion of your account.

Deletion does not necessarily mean that every historical record can immediately be removed.

SustaPlates may retain or anonymise information where necessary for legal, transaction, fraud-prevention, security, accounting, dispute or other lawful purposes.

21. Availability

SustaPlates aims to maintain reliable service but does not guarantee uninterrupted availability.

The service may be temporarily unavailable because of maintenance, security incidents, technical failures or circumstances outside SustaPlates' reasonable control.

22. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or statutory consumer rights.

Subject to the above, SustaPlates is not responsible for losses arising solely from the acts or omissions of another marketplace participant.

23. Changes to these Terms

SustaPlates may update these Terms to reflect changes to:

• law;
• technology;
• platform functionality;
• business operations;
• security requirements.

Material changes will be communicated where appropriate.

24. Governing law

These Terms are governed by the laws of England and Wales.

Where you are a consumer, you may also benefit from mandatory protections applicable in your country of residence.

25. Contact

For questions, complaints or legal communications:

SustaPlates Ltd
64 Rooley Lane
Bradford
BD5 8LX
United Kingdom

Email: info@sustaplates.com